Privacy policy

Last updated: June 14, 2026

Dope Beyond operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Dope Beyond is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories, including inferences drawn from them:

  • Contact details including your name, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, and payment confirmation.
  • Account information including your username, password, security questions, preferences, and settings.
  • Transaction information including the items you view, add to your cart or wishlist, or purchase, return, exchange, or cancel, and your past transactions.
  • Communications with us including the information you include when you contact us, for example a customer support inquiry.
  • Device information including details about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services from your device when you use our products or visit our website, and through cookies and similar technologies.
  • From our service providers when we engage them to enable certain technology or when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:

  • Provide, tailor, and improve the Services. To perform our contract with you, process payments, fulfill and manage your orders, remember your preferences, arrange shipping, handle returns and exchanges, enable reviews, and create a customized shopping experience such as recommending related products.
  • Marketing and advertising. To send marketing and promotional communications by email, text message, or postal mail, and to show you online advertisements, including based on items you have viewed or added to your cart.
  • Security and fraud prevention. To authenticate your account, provide a secure payment and shopping experience, and detect, investigate, or act on possible fraudulent, illegal, unsafe, or malicious activity. You are responsible for keeping your account credentials safe, and we recommend that you do not share them with anyone.
  • Communicating with you. To provide customer support, be responsive to you, and maintain our business relationship.
  • Legal reasons. To comply with applicable law, respond to valid legal process, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

  • With Shopify, vendors, and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
  • With business and marketing partners to provide marketing services and advertise to you. These partners use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to direct us not to share information about you for targeted advertising. You can exercise that right here.
  • When you direct, request, or consent to our disclosure of certain information, such as to ship you products or through your use of social media or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, or to protect or defend the Services and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside. To help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data from your interactions with our store, other merchants, and Shopify. In those circumstances, Shopify is responsible for the processing of your personal information. To learn more, see the Shopify Consumer Privacy Policy, and you may exercise certain rights through the Shopify Privacy Portal.

Third Party Websites and Links

The Services may link to websites or platforms operated by third parties. If you follow links to sites we do not control, review their privacy and security policies. We are not responsible for the privacy, security, or content of those sites. Information you share on third-party social platforms may be viewable by others. Our inclusion of a link does not imply endorsement.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with their personal information, please contact us using the details below to request deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" the personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Information you send to us may not be secure while in transit, so we recommend you do not use unsecure channels to send us sensitive information. How long we retain your personal information depends on factors such as whether we need it to provide the Services, maintain your account, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights below. These rights are not absolute and may apply only in certain circumstances.

  • Right to access or know the personal information we hold about you.
  • Right to delete the personal information we maintain about you.
  • Right to correct inaccurate personal information.
  • Right of portability to receive a copy of your personal information and have it transferred to a third party, with certain exceptions.
  • Right to opt out of sale or sharing for targeted advertising. You can exercise this here. If you visit our website with Global Privacy Control enabled, we will treat it as an opt-out request for that device and browser where required.
  • Managing communication preferences. You can opt out of promotional emails at any time using the unsubscribe link. We may still send non-promotional messages about your account or orders.

If you reside in the UK or European Economic Area, and subject to local law, you may also have the right to object to or restrict processing, and the right to withdraw consent where we rely on it. Withdrawing consent does not affect processing carried out before withdrawal.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, and you may use an authorized agent where permitted by law.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision or to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, unless the transfer is to a country determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised policy on this page, update the "Last updated" date, and provide notice where required by law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or wish to exercise your rights, email us at support@dopebeyond.com. Dope Beyond is based in Victoria, British Columbia, Canada. For the purpose of applicable data protection laws, Dope Beyond is the data controller of your personal information.