FAQ – dopebeyond

Domestic shipping can take up to 7 business days.

Foreign shipping could take up to 20 business days.

Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.
Yes, we offer free shipping and no custom duties.
Yes, we ship our products all over the globe.
A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our Terms $ Conditions to see if you're eligible for a refund.
Generally, customers are responsible for all shipping costs, including return labels. However, we review unique situations on a case-by-case basis. If you have a concern, please contact our support team so we can discuss the best solution for you.

Our accepted payment methods include Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shoppay and Afterpay.
Due to the high volume of orders we receive on a daily basis, we are unable to accept cancellations once your order is confirmed.
For information on returns and exchanges, please visit the Refund Policy page to learn more.
When you successfully place an order, we always send a confirmation email along with your order number.
Make sure to check your spam/promotions folders.
If you placed your order with Apple Pay, please check the email associated with your Apple ID.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, PayPal, Google Pay, AfterPay, Shoppay and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major debit and credit card companies like Visa, Mastercard, and American Express.

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