Refund policy
Last updated: June 14, 2026
At Dope Beyond, we want you to love what you wear. If something is not right, we offer a 14-day return policy, which means you have 14 days from the day you receive your order to request a return.
Return Eligibility
To be eligible for a return, your item must be:
- Unworn and unwashed, in the same condition you received it
- In its original packaging with all tags still attached
- Accompanied by your receipt or proof of purchase
Returns requested more than 14 days after delivery cannot be accepted.
How to Start a Return
Email us at support@dopebeyond.com with your order number to start a return or exchange, and we will reply with the next steps. Items sent back without first requesting a return cannot be processed.
Return Shipping
Return shipping is your responsibility. Your original order shipped free, so an approved refund covers the full price you paid for the returned items. Return shipping costs are non-refundable.
Refunds
Once we receive and inspect your return, we will let you know whether your refund is approved. If approved, you will be refunded to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since your return was approved and you have not received it, contact us at support@dopebeyond.com.
Exchanges
The fastest way to get the size or colour you want is to return your original item and, once the return is accepted, place a new order for the replacement.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your item is defective, damaged, or you received the wrong product, contact us right away at support@dopebeyond.com so we can evaluate the issue and make it right.
Non-Returnable Items
We cannot accept returns or exchanges on items marked "Final Sale" or on gift cards. Please review these orders carefully before purchasing.
Order Changes and Cancellations
Need to change a size or colour? Email us at support@dopebeyond.com before your order is fulfilled and we will do our best to update it. Once an order is fulfilled, changes cannot be made, and orders cannot be cancelled once they are confirmed.
Lost or Stolen Packages
Please track your package using the link in your shipping confirmation email. Report any missing package within 2 weeks of the delivery confirmation. We are not liable for lost or stolen packages when the shipping address provided was correct.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. The item must be unworn, unwashed, in its original condition and packaging with tags attached, along with your receipt or proof of purchase.
Contact
Questions about a return, exchange, or refund? Email us anytime at support@dopebeyond.com and our team will help.